How do I track my order?
When your order ships, we email you a tracking number. You can also find it in your Palmenza account under Orders.
How long does delivery take?
We process orders within 1–3 business days. Delivery usually takes 7–15 business days after your order ships. Items from US warehouses often arrive sooner.
How much is shipping?
Nothing. Shipping is free on every order.
Why did my order arrive in more than one package?
Your finds may ship from different warehouses. Each package has its own tracking number.
Can I change or cancel my order?
Email us as soon as possible. If it hasn't been sent to our partner yet, we'll gladly update or cancel it.
What's your return policy?
You have 30 days from delivery to return unused items in their original packaging. See our Returns & refunds page for details.
My item arrived damaged or wrong. What now?
We're sorry! Email us within 14 days of delivery with a photo, and we'll send a replacement or a full refund at no cost to you.
Is checkout secure?
Yes. Payments go through Shopify's secure, encrypted checkout. We never see or store your full card number.
How do I use my welcome code?
Enter WELCOME10 in the discount box at checkout. It works once, on your first order.
How can I reach you?
Email support@palmenza.com. A real person replies within 2 business days.