Refund policy

We want you to love every find. If something isn't right, here's how we'll make it right.

Changed your mind?

• You have 30 days from delivery to start a return.
• Items must be unused, in their original packaging, with all parts included.
• Email support@palmenza.com with your order number and the item you'd like to return. We'll send you the return address and instructions. Please don't send items back without contacting us first.
• Return shipping is paid by the customer.

Arrived damaged, defective or wrong?

• Email us within 14 days of delivery with your order number and a photo of the item.
• We'll send a replacement or a full refund, your choice, at no cost to you.

Refunds

• Once your return is approved, we send your refund to your original payment method within 5 business days.

Items we can't take back: for hygiene reasons, opened earrings and hair combs can't be returned unless they arrived damaged or wrong.