We want you to love every find. If something isn't right, here's how we'll make it right.
Changed your mind?
- You have 30 days from delivery to start a return.
- Items must be unused, in their original packaging, with all parts included.
- Email support@palmenza.com with your order number and the item you'd like to return. We'll send you the return address and instructions. Please don't send items back without contacting us first.
- Return shipping is paid by the customer.
Arrived damaged, defective or wrong?
- Email us within 14 days of delivery with your order number and a photo of the item.
- We'll send a replacement or a full refund, your choice, at no cost to you. You won't need to pay for return shipping.
Refunds
- Once your return is approved, we send your refund to your original payment method within 5 business days.
- Your bank may take a few extra days to show it.
Items we can't take back: For hygiene reasons, opened earrings and hair combs can't be returned unless they arrived damaged or wrong.